Q.How do I check the status of my order?

Ans: You can monitor the status of your orders and access relevant tracking details by navigating to the "My Orders" section. This section allows you to instantly check the status of any specific order. After you place an order, you will find a "Track Order" button that provides more comprehensive information about the status of your order. If your order has been placed, and you are still unable to access order status information through the tracking link, please wait for 12 hours. In rare cases, it may take up to 12 hours for the courier partners to activate the tracking link. We kindly ask that you check after the specified time frame.

Q.Can I change my address or phone number in an order that I have already placed?

Ans: Sorry. Unfortunately, once the order is placed, you cannot change this detail. Please email us at [email protected] with any such requests, and we shall inform the delivery folks about the same.

Q.The Order status says Delivered, but I have not received any package. What do I do?

Ans: Please go to the My Orders screen, and select the order that you are referring to. You will find a “Raise Ticket” button that can help you to inform us of this issue.

Q.I have placed an order, but it doesn’t show on the My Orders page.

Ans: If your most recent order is not showing after successful payment, please check in 10 minutes. Rest assured that we have received the order in such cases. If you continue to face the issue, please email us at [email protected].

Q.How do I cancel an Order?

Ans: You can cancel an order before the order is shipped. Please go to the My Orders Page, and cancel the order. We currently do not accept cancellations once the order has been shipped.

Q.Can I return an order?

Ans: We accept returns in the case of any damage or if there are wrong products delivered to you. Please go to the My Orders screen, and select the order that you are referring to. You will find a “Raise Ticket” button that can help you to inform us of this issue.

Q.Can I return a part of my order?

Ans: We accept returns in the case of any damage or if there are wrong products delivered to you. Please go to the My Orders screen, and select the order that you are referring to. You will find a “Raise Ticket” button that can help you to inform us of this issue.

Q.I have received the wrong product in my order. What do I do?

Ans: Please go to the My Orders screen, and select the order that you are referring to. You will find a “Raise Ticket” button that can help you to inform us of this issue.

Q.One of the products in my order is damaged. Will you replace it?

Ans: We accept returns in the case of any damage or if there are wrong products delivered to you. Please go to the My Orders screen, and select the order that you are referring to. You will find a “Raise Ticket” button that can help you to inform us of this issue.

Q.How will I get refunded if there is an order cancellation or return?

Ans: In cases of order cancellation, the refund will be deposited to the same account that you used while placing the order. You can see the refund in 5-7 business days. Please email us at [email protected] in case of any issues. In cases of return, your refund will be initiated once we receive the package. We shall update you on the same using email (and other communication). You can also check the status on the My Orders page, in the same ticket that you have raised to create the return request.